If you experience any issues or have a complaint, please contact Webull Pay customer support at customersupport@webullpay.com, or in-App.

Please be aware of fraud and potential scams. Any actual or suspected Unauthorized Access and/or Unauthorized Activity will be treated by Bakkt Crypto as potentially fraudulent (“Potentially Fraudulent Activity”). You agree to notify us within twenty-four (24) hours if you become aware of or suspect any Potentially Fraudulent Activity, by emailing cryptosupport@bakkt.com.

Webull Pay has collaborated with Bakkt Crypto Solutions, LLC (“Bakkt”) to provide you convenient access to cryptocurrency trading. Webull and Bakkt are separate entities. As a customer of both Webull and Bakkt, you have an account at Bakkt to hold your cryptocurrencies.

Cryptocurrency execution and custody services are provided by Bakkt Crypto Solutions, LLC.

Cryptocurrencies are not transacted through a registered broker-dealer or FINRA member, and your cryptocurrency holdings are not FDIC or SIPC insured. For Bakkt Crypto Solutions, LLC licensing information in your state, please see Bakkt® Licenses and Disclosures.

Bakkt Marketplace, LLC is appropriately licensed as a money transmitter where its business activities require within the U.S. Bakkt Marketplace, LLC is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Bakkt Marketplace, LLC does not operate in the state of Hawaii. Bakkt Marketplace LLC is authorized to deliver merchant payments and to enable the purchase and sale of select cryptocurrencies. For Bakkt Marketplace, LLC licensing information in your state, please see Bakkt® Licenses and Disclosures.

Bakkt is not a bank and does not hold deposits itself. Banking services provided by BankProv Member FDIC/Member DIF. The FDIC insures deposits up to $250,000 per depositor, per insured bank, for each account ownership category, based on deposit insurance rules. The Depositors Insurance Fund (DIF) insures all deposits above the FDIC limits when placed with BankProv. Crypto assets are not insured by the FDIC, may lose value, and are not deposits or other obligations of BankProv and are not guaranteed by BankProv. In general, we will hold the U.S. Dollar balance of your Wallet, with the Wallet balances of other customers, in a custodial account(s) at a bank. U.S. Dollar balances not held in an interest-bearing account will not receive any interest on the funds held with Bakkt. Bakkt invests those funds in liquid investments in accordance with state money transmitter laws. Bakkt owns the interest or other earnings derived from investment of Customer funds. Customer funds are held separately from Bakkt’s corporate funds, and Bakkt will not use Customer funds for its operating expenses nor for any other corporate purposes. Bakkt will not voluntarily make Customer funds available to its creditors in the event of its bankruptcy.

Bakkt Crypto Solutions, LLC – NMLS ID #1828849; Bakkt Marketplace, LLC – NMLS ID #1890144 Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are NOT SUBJECT TO FDIC OR SECURITIES INVESTOR PROTECTION CORPORATION (SIPC) PROTECTIONS. BUYING AND SELLING CRYPTO ASSETS IS INHERENTLY RISKY, THE VALUE OF CRYPTO ASSETS CAN BE EXTREMELY VOLATILE AND UNPREDICTABLE, WHICH CAN RESULT IN SIGNIFICANT LOSSES IN A SHORT TIME, INCLUDING POSSIBLY A LOSS OF TOTAL VALUE. The price and liquidity of crypto assets have been subject to large fluctuations in the past and may be subject to large fluctuations in the future, you should carefully consider whether engaging in virtual currency transactions is suitable for you. Webull Pay does not provide financial advice. No content should be construed as a recommendation, an offer, or a solicitation, to buy, sell or hold any cryptocurrency.

All data (including but not limited to market data, fundamental company data, news and other) on Webull Pay products are solely for informational purposes, not for trading purposes or advice. Webull Pay is not involved in preparation, adoption or editing of third-party content and does not explicitly or implicitly endorse or approve such content. Market data and news information are provided by third party service providers, Webull Pay and third-party data service providers do not guarantee accuracy and reliability. Webull Pay bears no liability for any loss or damages arising from third-party data, including for any information delay, error, or omission. Please refer to the Webull Pay Data Disclaimer for more details.

Webull Pay LLC is a licensed provider of money transfer services under the NMLS ID 1886762